Your contract with us

No binding purchase agreement between you and Sans Concept c/o Brandi & Bandi d.o.o. has been made until you have received an order confirmation from us.

Shipping

Shipping fees vary according to the total weight and destination of the shipment.

Goods are dispatched within 5-7 working days of purchase, parcels take an average of up to 3 working days from the moment of dispatch in Slovenia and up to 7-10 working days outside of Slovenia.

Slovenia: Pošta Slovenije or GLS

EU and REST OF EUROPE: Pošta Slovenije or GLS, parcel can take up to 7 working days

REST OF THE WORLD: DHL, parcel can take up to 7-10 working days

Customs

It is the customer’s responsibility to pay for their own country’s customs upon receiving goods.

Returns

At Sans Concept we try our best to deliver goods within the specified delivery time and in perfect condition. In the unlikely event that your purchase is not to your satisfaction, please notify us within 24 hours of receiving the parcel, and return the item in the original packaging within 14 days. Items must be unused and in their original condition. We won’t accept any returns that have not been notified within 24 hours or returned within the specified 14 days. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. Once we receive the goods back, in perfect condition, we will refund your card in full within 14 days. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods.

Colours

We do our best to match the products with the original product’s photos, but please take into consideration that due to individual colour screen settings, colours may look slightly different to the real product. We do our best to give a full description of the items so we strongly recommend reading each product’s description for sizes, colours, material and design before you go ahead with the purchase, so you can be sure you are happy with what you are buying.

Payment & Security

We accept Visa, MasterCard, American Express, Paypal or regular account payments.

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Intellectual property rights

You acknowledge that all copyright and other intellectual property rights in and relating to Sans Concept products are owned by Brandi & Bandi d.o.o.. Please respect the rights and efforts of designers/artists and do not copy their works.

If you require more information please do not hesitate to contact us via email: info@sansconcept.com. We are happy to assist you with any enquiries you may have regarding this matter or others.